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Gen AI hype grips telecom industry as telcos unravel its potential

This brief report explores the transformative potential of generative artificial intelligence (Gen AI) in two specific telco domains. The report also discusses the in-house Gen AI development efforts of telcos, workforce trends arising from Gen AI implementation, regulatory impact of telcos deploying Gen AI, and the role of vendors in successful integration and adoption of the technology.

Ever since Gen AI burst into the mainstream through public-facing platforms (e.g. ChatGPT) late last year, its groundbreaking capabilities have caught the attention of many. Not surprisingly, telecom industry execs are among the curious observers wanting to try Gen AI even as...

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Matt Walker
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