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Telcos are upgrading their workforce, but it comes at a price

One of the many telecom stats we track is "labor costs", i.e. what telcos spend in salaries and benefits to support their workforce. Not a lot of other analyst firms track labor costs, if any. It's not an easy one to track, as telcos aren't required to report it, and the data can be hidden. But it is essential to …
Telcos are upgrading their workforce, but it comes at a price
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